Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Knock on Block Handyman Services LLC website and services. By accessing our website or using our services, you agree to be bound by these Terms.

1. Definitions

For the purpose of these terms and conditions, the following words shall have the following meanings:

• The 'Company' refers to Knock on Block Handyman Services LLC.
• The 'Customer' refers to the person or organization for whom the Company agrees to carry out works and/or supply materials.
• The 'Technician' refers to the employee or representative of the Company performing the work for the Customer.

2. General Conditions

• The Company reserves the right to refuse or decline work at its discretion. Any agreed work will be undertaken by a technician of the Company's choice.
• The Customer must advise the Company of the location of any concealed water, gas, electrical, telephone, or other services before work begins. The Company is not liable for damage to these services or consequential loss if not informed.
• The Customer is responsible for moving furniture, belongings, or obstructions that may impede the technicians. If assistance is required, this must be agreed in advance and may incur additional charges.
• Carpets and flooring may be lifted or moved if necessary. While care will be taken, the Company is not responsible for carpets being replaced exactly as originally fitted.
• The Company does not provide painting or extensive repair services beyond handyman work scope.

3. Charges and Payments

• Charges will include the cost of materials and time spent by the technician, including travel time and obtaining materials.
• Estimates are valid for 30 days and may be revised due to additional work instructed by the Customer, increases in material costs, or discovery of unforeseen issues.
• Invoices are due upon completion of work unless otherwise agreed in writing.
• Projects exceeding $500 may require a deposit, payable before work commencing.
• Interest on overdue invoices will be charged at 1.5% per month on unpaid balances.

4. Scheduling and Access

• The Company will make reasonable efforts to ensure the technician attends at the agreed time but accepts no liability for delays or non-attendance due to circumstances beyond our control.
• If access to the property is not available at the agreed time, a service call fee may apply.
• Work will be carried out during standard hours (8:00 am to 6:00 pm, Monday to Saturday) unless alternative arrangements are made in writing.
• Parking fees incurred by the technician will be passed to the Customer when applicable.

5. Warranties and Guarantees

• The Company offers a 90-day guarantee on workmanship from the date of completion. Any claims must be submitted in writing with reasonable detail.
• Manufacturer warranties apply to materials but may not cover labor costs for replacements.
• The guarantee does not cover misuse, negligence, repairs or modifications by others, or customer-supplied materials.
• This guarantee is provided in addition to statutory rights under applicable consumer protection legislation.

6. Liability

• The Company is only liable for works it completes and does not accept responsibility for consequential damages or defects from uncompleted or unrelated work.
• The Company's liability is limited to the cost of the work performed.
• The Company is not liable for delays caused by factors beyond its reasonable control, including but not limited to acts of God, supplier delays, or Customer inaccessibility.

7. Cancellation and Changes

• The Customer may cancel or reschedule appointments with at least 24 hours' notice.
• Cancellations with less than 24 hours' notice may incur a service call fee.
• Changes to the scope of work must be agreed upon in writing and may affect pricing and scheduling.

8. Property and Materials

• Ownership of supplied materials remains with the Company until full payment is received.
• The Company reserves the right to repossess materials if payment is not made.
• Risk for materials passes to the Customer upon installation or delivery.
• Customer-supplied materials are not covered under the Company's warranty.

9. Safety and Compliance

• All work will be performed in accordance with local building codes and safety regulations.
• The Customer must inform the Company of any known hazardous materials on the premises.
• The Company reserves the right to stop work if unsafe conditions are discovered.
• Permits, when required, are the responsibility of the Customer unless otherwise agreed.

10. Dispute Resolution

• In the event of a dispute, the Company will seek to resolve the issue amicably with the Customer.
• If a resolution cannot be reached, both parties agree to attempt mediation before pursuing legal action.
• These terms shall be governed by applicable laws.

11. Privacy and Photography

• Photographs of completed work may be used for marketing purposes. Identifiable features will be blurred unless explicit written consent is provided.
• Customer information will be kept confidential and not shared with third parties except as required by law.

12. Modifications

These terms and conditions may be updated from time to time. Continued use of our services constitutes acceptance of any changes. The most current version will always be available on our website.

Contact Information

Last Updated: 12/18/2025